News for 'customer engagement'

Can AI Improve Customer Service At PSBs?

Can AI Improve Customer Service At PSBs?

Rediff.com20 May 2025

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'

No cashless treatment for Bajaj Allianz customers of north India

No cashless treatment for Bajaj Allianz customers of north India

Rediff.com22 Aug 2025

The Association of Healthcare Providers - India (AHPI), representing hospitals and healthcare institutions across the country, has advised its members in north India to stop providing cashless treatment facilities for policyholders of Bajaj Allianz General Insurance Company, with effect from September 1.

Gaya's Tilkut Awaits GI Tag

Gaya's Tilkut Awaits GI Tag

Rediff.com14 Jan 2026

'The day tilkut gets the GI tag, it will be a big hit for its health benefits during the cold season in the USA, Canada and Europe.'

500% US Tariff Threat Looms Over India

500% US Tariff Threat Looms Over India

Rediff.com9 Jan 2026

A 500 per cent tariff would effectively shut out India's goods and services exports to the US.

How India Is Rewriting Its FTA Playbook

How India Is Rewriting Its FTA Playbook

Rediff.com28 Jan 2026

India has been on an FTA-signing spree of late. Since 2021, it has signed eight trade agreements, three of which -- with the UK, Oman and New Zealand -- were finalised in 2025 alone.

Op Sindoor forced Pak to carry out hurried...: CDS

Op Sindoor forced Pak to carry out hurried...: CDS

Rediff.com10 Jan 2026

Operation Sindoor compelled Pakistan to undertake constitutional amendments, which is an acknowledgement that things did not go well for the neighbouring nation, Chief of Defence Staff General Anil Chauhan has said.

10 Human-Forward Work Skills You Must Master in 2026

10 Human-Forward Work Skills You Must Master in 2026

Rediff.com7 Jan 2026

Here are ten human-forward skills that will quietly but decisively shape professional growth in 2026.

Lessons To Learn From The Tatas

Lessons To Learn From The Tatas

Rediff.com30 Jan 2026

Usually, in the western view, corporate success is attributed to efficiency, organisational structure, and scale. R Gopalakrishnan and Harish Bhat argue that philosophy, culture, and the transmission of values are more important for sustaining growth and profitability of an enterprise over a period of time.

Hyundai Returns As ICC Partner Till 2027

Hyundai Returns As ICC Partner Till 2027

Rediff.com24 Dec 2025

The partnership strengthens HMC's presence in global cricket, marking its return to the sport after its earlier association with the ICC between 2011 and 2015.

Modi To Inaugurate New Guwahati Airport

Modi To Inaugurate New Guwahati Airport

Rediff.com19 Dec 2025

'International flights will continue to operate from the old terminal because of customs and other requirements. Eventually, the old terminal will be closed.'

How Brands Can Connect with Gen Alpha

How Brands Can Connect with Gen Alpha

Rediff.com15 Oct 2025

Though the oldest Alphas are just turning 15 in 2025, they're already more digitally fluent than any generation before, points out Sandeep Goyal.

What Amazon Can Learn From Meesho

What Amazon Can Learn From Meesho

Rediff.com19 Dec 2025

'The Indian consumer is moving so quickly and they have so many options.'

10 Tips To Grow Your Brand On Social Media

10 Tips To Grow Your Brand On Social Media

Rediff.com21 Nov 2025

People connect with people. No matter how small your brand is, when you share your journey or the why behind your business, you automatically humanise your brand and make it unique as compared to faceless competitors, says Vinayak Burman.

Avatar: Fire And Ash Review: Predictable

Avatar: Fire And Ash Review: Predictable

Rediff.com19 Dec 2025

Avatar: Fire And Ash is visually stunning and emotionally engaging, offering strong performances and thrilling action, notes Syed Firdaus Ashraf.

'How Can You Ask Muslim Women To Wait For The Right Time?'

'How Can You Ask Muslim Women To Wait For The Right Time?'

Rediff.com26 Dec 2025

'Every issue that Muslims are facing today affects Muslim women. But how come women's issues don't affect the community?' 'How does the community benefit by the practice of halala or polygamy?'

Over 18,000 Indians deported by US since 2009, Jaishankar tells RS

Over 18,000 Indians deported by US since 2009, Jaishankar tells RS

Rediff.com4 Dec 2025

The Indian government reveals that the United States has deported over 18,000 Indian nationals since 2009, with a focus on human trafficking investigations and concerns over the treatment of deportees.

IT recovery key for Info Edge as Q2 growth lags on weak hiring trends

IT recovery key for Info Edge as Q2 growth lags on weak hiring trends

Rediff.com21 Nov 2025

Hit by a slowdown in information technology (IT) hiring, Info Edge (India)'s results for the July-September quarter (Q2) of 2025-26 (FY26) fell short of brokerage expectations. What helped the online recruitment major offset the weak IT hiring trend was broad-based growth across other sectors.

Anoushka Shankar 'devastated' after sitar damaged on Air India flight

Anoushka Shankar 'devastated' after sitar damaged on Air India flight

Rediff.com4 Dec 2025

Anoushka Shankar reports damage to her sitar after an Air India flight, prompting an investigation by the airline. The incident has drawn reactions from fellow artists and highlights concerns about the handling of musical instruments.

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Rediff.com11 Nov 2025

Debt-ridden telecom operator Vodafone Idea on Monday said its consolidated net loss narrowed to Rs 5,524 crore in the second quarter ended September compared to the year-ago period, mainly on account of savings in finance cost on debt from banks and an increase in average revenue per user supported by a tariff hike.

Why Banks Are Struggling For Deposits

Why Banks Are Struggling For Deposits

Rediff.com19 Nov 2025

As deposit growth lags credit expansion, Indian banks face shrinking low-cost Casa inflows, rising funding costs, and structural shifts driven by UPI, e-Kuber, and digital savings trends, points out Tamal Bandyopadhyay.

Su-57 stealth jet, S-400 in focus during Putin's visit

Su-57 stealth jet, S-400 in focus during Putin's visit

Rediff.com3 Dec 2025

However, these are understood to be exploratory talks, with an agreement unlikely to be formalised during the current visit.

'India, US Close To Framework Deal'

'India, US Close To Framework Deal'

Rediff.com16 Dec 2025

'...but I would not like to put a timeline to it'

Wedding Planning Hacks From A Bride-To-Be

Wedding Planning Hacks From A Bride-To-Be

Rediff.com1 Dec 2025

Weddings today are not just events, they are full-blown productions. Between Instagram aesthetics, Pinterest pressure, relatives with opinions and budgets that magically stretch themselves, brides often find themselves overwhelmed long before the pheras begin.

IndiGo Board Unsure If CEO Must Go

IndiGo Board Unsure If CEO Must Go

Rediff.com9 Dec 2025

'I don't think it is right to remove him over one lapse. The focus should be on restoring operations, not on removing a key management personnel.'

Women scribes denied entry at Afghan FM Muttaqi's presser?

Women scribes denied entry at Afghan FM Muttaqi's presser?

Rediff.com10 Oct 2025

A press conference by Afghan Foreign Minister Amir Khan Muttaqi in New Delhi restricted participation to a select few reporters, notably excluding women journalists, raising concerns about media access and women's rights under the Taliban regime.

'Government Is The Source Of Our Data Leakages'

'Government Is The Source Of Our Data Leakages'

Rediff.com4 Dec 2025

'Instead of the government and telecom operators solving the mess of their own creation, they're telling us we need to give access to our phones perpetually.'

ED raids premises of Dulquer Salmaan, Prithviraj in luxury car smuggling case

ED raids premises of Dulquer Salmaan, Prithviraj in luxury car smuggling case

Rediff.com8 Oct 2025

The searches by the ED also covered certain vehicle owners, auto workshops, and traders in Ernakulam, Thrissur, Kozhikode, Malappuram, Kottayam and Coimbatore (Tamil Nadu).

Paytm unveils all-new app with clean interface, AI features

Paytm unveils all-new app with clean interface, AI features

Rediff.com10 Nov 2025

Paytm (One 97 Communications Ltd), India's full-stack merchant payments leader serving MSMEs and enterprises, has launched a fully redesigned version of its flagship app, integrating artificial intelligence-driven features to streamline and personalise everyday transactions for its users.

DGCA Moves In As IndiGo Turbulence Continues

DGCA Moves In As IndiGo Turbulence Continues

Rediff.com11 Dec 2025

The DGCA has formed two specialised teams to internally monitor IndiGo's daily operations.

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Rediff.com23 Sep 2025

At the stroke of midnight, live dashboards lit up simultaneously across Amazon India's World Trade Centre headquarters and Flipkart's Outer Ring Road office in Bengaluru. In sprawling "war rooms" at both the companies, executives monitored real-time data streams tracking payment speeds, inventory levels, and delivery logistics as millions of shoppers flooded online platforms.

India's Hottest Jobs In 2026

India's Hottest Jobs In 2026

Rediff.com26 Nov 2025

Across all sectors, the future of work depends on adaptability.

How India Buys A Car Today Has Changed

How India Buys A Car Today Has Changed

Rediff.com3 Oct 2025

More Indians start car shopping online, pushing automakers and dealers to respond quickly, train staff, and use AI to turn clicks into showroom visits.

HDFC Bank doesn't see AI leading to layoffs: CEO

HDFC Bank doesn't see AI leading to layoffs: CEO

Rediff.com19 Oct 2025

The country's largest private sector lender HDFC Bank does not see its use of artificial intelligence leading to any layoffs, a top company official has said.

Trump's Language Of Fascism

Trump's Language Of Fascism

Rediff.com8 Dec 2025

'Non-compatible with Western Civilization' is about as vague and jingoistic as it gets and Trump saying this gives full license to his acolytes to go full throttle on making life as difficult and scary as possible for as many non-white people as possible,' notes Sree Sreenivasan.

Top Government Exams In 2026

Top Government Exams In 2026

Rediff.com8 Dec 2025

rediffGURU Nayagam PP, founder of EduJob360, breaks down the top government competitive exams aspirants can target in 2026, along with their eligibility criteria, important dates, syllabus essentials and preparation strategies.

'We Have Become The Largest Eyewear Brand In Asia'

'We Have Become The Largest Eyewear Brand In Asia'

Rediff.com5 Nov 2025

'India needs at least 70,000 to 80,000 eyewear stores; our 2,000 stores are just a drop in the ocean.'

How India Can Beat Global Tech Giants

How India Can Beat Global Tech Giants

Rediff.com18 Nov 2025

With a confident new generation of innovators, India now has the scale and self-belief to shape its own digital destiny marked by creation, observes Ajay Kumar chairman, UPSC.

TCS Q2 FY26 net up 1.4% to Rs 12,075 cr; revenue rises to Rs 65,799 cr

TCS Q2 FY26 net up 1.4% to Rs 12,075 cr; revenue rises to Rs 65,799 cr

Rediff.com10 Oct 2025

India's largest IT services firm Tata Consultancy Services (TCS) on Thursday reported a 1.39 per cent increase in consolidated net profit to Rs 12,075 crore in the July-September quarter of this financial year.

'TCS Can Survive Without H-1B Visas'

'TCS Can Survive Without H-1B Visas'

Rediff.com21 Oct 2025

'We sent just 500 people from India to the US on H-1B visas. There is no dependence on H-1B visas.'

'The Intent Is To Make A Better Bank In The Future'

'The Intent Is To Make A Better Bank In The Future'

Rediff.com28 Oct 2025

'As the team builds, each of them will bring in a different perspective, new thinking.'